The Complete Basketcase Group delivers beautiful gift arrangements all over Australia.
A privately owned and operated company, The Complete Basketcase Group focus on
old fashioned customer service and use only the highest quality products, with a
focus on Australian produce.
Andrea, Kerry and the team would be happy to fulfill your order and create a lasting impression on your recipients.
Sydney NSW: Unit 15, 46/48 Abel Street, Penrith NSW 2750, Phone: 61 2 4722 5656
Fax: 61 2 4722 5657 Email: info@thebasketcase.com.au
Melbourne VIC: 104b Errol Street, North Melbourne VIC 3051, Phone: 61 3 9329 1933
Fax : 61 3 9329 2944 Email: info@thebasketcase.com.au
Trading Hours: Whilst we are an online store, please note that we have regular office hours 8.30am - 5pm Monday - Friday
Shipping / Delivery - Please check below for Delivery Timeframes by State AND please note terms of order are located below this table. If something is not clear to you our friendly team is here to help you or click on the online chat button in the top right hand corner for assistance during business hours.
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STATE
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Delivery Areas and Times
Don't see it here? Call our team or click on the Online help, top right hand corner of your screen during Business Hours
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Delivery Cost
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NSW
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Sydney Metro & CBD: Same Day Delivery for orders placed by 11.30am, all other Sydney Metro & CBD orders placed by 2.00pm will be delivered next working day.
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$16.00
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NSW
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Sydney Metro Saturday Delivery : Order placed by 12.00pm Friday
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$16.00
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NSW
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NSW Larger towns : Central Coast, Wollongong, Newcastle, Coffs Harbour - 1 working day (overnight delivery)
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$16.00
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NSW
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All rest NSW Country delivery 3 -7 days
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$20.00
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VIC
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Melbourne CBD & some Metro: Same day delivery orders placed by 2.00pm to CBD and most metro areas, - However not all metro areas - (please call +61 3 93291933 to confirm what Metro areas are included in this)
All other Melbourne Metro areas: All orders for outer Melbourne metro placed by 2.00pm will be delivered next working day.
Every effort is made to deliver your gift same day in Melbourne, if your unsure whether our team can help, click on the online help above or call +61 3 9329 1933
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$16.00
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Vic
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Exception: Fruit Hampers must be placed by 12.00 noon for same day delivery in Melbourne CBD and some Metro
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$16.00
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Vic
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Melbourne Metro & CBD Saturday Delivery: NOT available
All rest VIC Country 3-7 days delivery
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$16.00
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QLD
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Brisbane Metro & CBD : next day delivery - orders to be placed by 1.00pm Exception: Fruit hampers not available. Saturday Delivery : NOT available
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$16.00
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QLD
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North QLD - Rockhampton, Mackay, Townsville, Cairns : Delivery 3-7 days
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$25.00
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SA
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Adelaide Metro & CBD: next day delivery - orders to be placed by 2.30pm Exception: Fruit hampers not available. Saturday Delivery : NOT available
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$16.00
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ACT
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Canberra Metro & CBD: next day delivery - orders to be placed by 1.00pm Exception: Fruit hampers not available. Saturday Delivery : NOT available
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$16.00
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WA & NT
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All the rest of Australia including Perth, WA, NT, TAS, QLD country and SA Country: delivery 2-9 working days depending on location
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$31.00
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O/Seas
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Overseas Delivery - We deliver to most overseas destinations. Many destinations are $16 Delivery. If your chosen destination is a higher rate than that, on completion of the check out details The Complete Basketcase Group sales team will contact you regarding delivery costs and will take credit card payment over the phone.
We also accept direct deposit, money order or cheque. Your order will be shipped on receipt of payment.
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TBA
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Delivery will be calculated when you place your order. Alternatively, please call 1300 733 933 or
Intl +61 2 4722 5656 and we would be happy to process your order.
Order Terms
All orders placed by 9.30am AEST will be shipped that day(*). All other orders will be dispatched that day for delivery to their destination. Time required for delivery is dependent on location and is outlined in shipping & freight.
(*) Excluding Christmas orders - see below.
* Special instructions are welcome and specific dates that you would like your gift to be delivered can be accommodated within courier guidelines and delivery outside of weekends.
* Please note orders placed on Saturday, Sunday or public holidays will be shipped the next business working day. For e.g. If you place your order for delivery to Brisbane on Friday at 4.00pm, your order will be despatched on Monday for delivery Tuesday (Brisbane metro)
Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the courier's delivery zone or could be a different price than normal. This usually applies to country areas, and you will be notified if there is additional cost.
Incorrect Information: Please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed or if your gift is returned and needs to be re-directed or re-delivered, you will in cure additional delivery fees.
A note for our customers ordering from overseas: Australia is a very large country. If you're not sure how long a gift will take or which category it falls into for delivery please contact our customer service: info@thebasketcase.com.au to give you assistance.
Christmas Deliveries
Christmas is a very busy period. The normal time frames do NOT apply. Please allow 3-4 days for shipping of orders placed on the site. You must then allow delivery times on top of this. Please see our Delivery Terms below.
Our team is handling 10 times the amount of gifts so you're early ordering and patience is greatly appreciated, as we are working around the clock.
Specific Delivery Dates
Specific dates that you would like a gift to be delivered can be accommodated, however please choose appropriate freight option and please note delivery time frames.
There is no Sunday/or Public Holiday delivery anywhere in Australia.
Disclaimer
the information contained on the website is provided by The Complete Basketcase Group in good faith. To the best of The Complete Basketcase Group's knowledge, the information is accurate and current. However, The Complete Basketcase Group officers, employees do not make any representation or warranty as to the accuracy or completeness of the information.
Product Information
all items advertised on The Complete Basketcase Group websites are in stock unless otherwise stated. This option is taken to keep the despatch and delivery within the due time to recipients.
Adult Gifts: Adult Gifts/4Play gifts are packaged in enclosed and unseen packaging to ensure privacy
Fruit Gifts: Fruit is purchased fresh each day and gifts are made to order. Fruit choices are made by the discretion of the team and take into consideration season, quality of fruit etc and therefore fruit selections can change on a daily basis. If you require specific fruit, please contact our customer service team.
Quality and Availability
The Complete Basketcase Group only use quality products, we also reserve the right to substitute products that may be unavailable or out of stock, but guarantees the replacement item will be to equal or greater value than the original item.
Delivery Terms
The Complete Basketcase Group is not responsible for the gift delivery. TCB uses reputable contract couriers, Couriers Please, Australian Air Express, and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.
There is no Sunday/or Public Holiday delivery anywhere in Australia.
Returns/Refunds Policy
The Complete Basketcase do not supply refunds for incorrect choices or non reading of terms and conditions, however will issue you with a full credit for your purchase to be used at any other time and at any of our online stores.
If your gift order has been processed twice through a technology hitch, or from multiple submissions we will refund the duplicate order (s) immediately.
Applications for refunds outside our above terms will be assessed by our financial controller and may take up to 21 working days to process.
The Complete Basketcase Group does not accept responsibility for a gift once it has left our premises, however, if a gift arrives excessively damaged or a product is faulty, The Complete Basketcase Group will assess the situation for replacement based on a case by case situation.
Warning
Liquor must be delivered to a person aged 18 or over. The licensee will ensure delivery arrangements are made, including requiring evidence of age where appropriate.